SUPPORT AND CONTACT

Get help without exposing your private chats.

Founder beta support is planned as best-effort email support with a target response within two business days. No emergency, uptime, or model-output guarantee is offered.

Production contact is not configured yet

A monitored business-domain support address, business legal name, postal address, support hours, and escalation path must be published here before checkout can open. This placeholder deliberately does not invent a contact channel or collect messages.

What to include

Provide the order reference, Velunara version, Windows version, compatibility tier, and a concise error description. Use the application’s previewable redacted support bundle when available. Do not send payment-card data, passwords, secrets, conversation text, prompts, screenshots, uploaded/generated images, license keys, or raw databases.

Billing and refunds

The production support channel will handle activation recovery, duplicate charges, refund requests, and chargeback prevention. The checkout receipt and billing descriptor must match the processor-approved business identity.